Team

Someone in finance who receives invoices, statements, top-up receipts and credit warnings by email, without a login.

• Ines Duarte

  ines@solmaracruises.example

Which emails you get from the portal. Off here means off for you only; the rest of your team keep theirs.

• Campaign live

  A campaign starts running on the ad network for the first time.

• Campaign paused

  A campaign is paused on the ad network by us or by the network. Not when you paused it yourself, and not when the page check or the credit did (those have their own emails).

• Campaign resumed

  A paused campaign starts running again.

• Nearing target

  A live campaign reaches 80% of its click target. Once per campaign.

• Target reached

  A campaign delivers its click target.

• Behind pace

  Once a day at most, after three days of running, when the projection is under 95% of the target.

• Page down

  The landing-page check reads a live campaign's page as down twice in a row and pauses it.

• Credit low

  The organisation's credit falls under its low-credit line. Once per crossing.

• Approved

  Staff approves a campaign a client sent for review.

• A change is needed

  When the network pushes a rejection: the client hears it from us, in plain words, with the network's reason.

• A change needed

  Staff asks for a change on a campaign a client sent for review.

• Your order

  The client is sent an order to approve in the portal.

• Credit added

  Staff records a top-up that has landed.

• Monthly statement

  The 1st of the month, once the month's figures are final.

• Invoice

  An invoice sent to the client and their finance contact.

• Invoice overdue

  A gentle reminder once an invoice passes its due date. Finance contacts hear it too.

• Credit added

  A top-up by card or Pay by Bank was paid, automatic or one-off. Links to its invoice.

• Payment failed

  An automatic top-up or the monthly fee was declined on the saved card, or needs the client to confirm it. Once per failure; the button opens a fresh payment page.

• Card expiring

  The saved card expires at the end of next month. Once per card.

• Monthly fee

  The Managed monthly fee was charged to the saved card on the 1st. Links to its invoice.

• Automatic top-ups

  An automatic top-up was due but the client's monthly maximum stopped it. Once a month.

• Your quote

  We quoted an add-on; the client approves it in the portal.

• Your add-on

  A job moved: in build, in review (a preview), live, or declined.

• A reply from The Fifteen

  Staff replied to a client's message.

• New inquiry

  A visitor sent the form on a page we host for the client.

• Your account

  Sent to an organisation's people when staff close its account, before their sign-ins are removed.

• What to change

  The daily check found something new to change: a weaker ad, a slower pace, an audience, device or market that underperforms, clicks that do not arrive.

• Your month

  The 1st of the month: last month's figures, one line per campaign, the campaigns that finished. Off from the Team page.

• Your page is live

  A page the client built was checked and published (or their changes to a live page were).

• One change needed

  We checked a page the client built and asked for a change before it goes live.

• Testing two versions

  A test of two versions of a page started (the client asked, or we started it).